Shipping Policy

Thank you for shopping with Prismo. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed on weekends or public holidays.

2. Shipping Time

Estimated delivery times:

• International orders: 7–20 business days

Delivery times are estimates only and may vary due to courier delays, customs processing, or high demand periods.

3. Shipping Costs

Shipping costs are already included in the product price unless otherwise stated.

Customers will not be charged additional shipping fees at checkout unless clearly specified. Shipping fees included in the product price are non‑refundable once an order has been shipped.

4. Tracking Information

Tracking details will be provided once your order has been shipped. Please allow 2–5 days for tracking updates to appear.

5. Delays & Lost Packages

We are not responsible for delays caused by:

• Courier companies

• Customs clearance

• Incorrect shipping addresses provided by customers

• Weather or unexpected events

If a package is confirmed lost by the courier, we will offer a replacement where possible.

6. Incorrect Address

Customers are responsible for entering the correct shipping address. Orders shipped to incorrect addresses provided by the customer are not eligible for refunds or replacements.

7. Order Changes & Cancellations

Orders can only be changed or cancelled within 12 hours of purchase. After this time, orders may already be processed or shipped.

8. Contact

For shipping questions, contact us at:

jugraj273@gmail.com
Prismo