Refund Policy

Thank you for your purchase. We want you to be satisfied with your order while maintaining fair policies that allow us to continue providing quality products.

1. Eligibility for Refunds

Refunds are only granted under the following conditions:

• The product is defective, damaged, or incorrect upon arrival.

• The refund request is submitted within 7 days of delivery.

• Proof of purchase and clear evidence (photos/videos) of the issue are provided.

2. Non-Refundable Situations

We do not offer refunds for:

• Change of mind

• Incorrect orders placed by the customer

• Products used, opened, or damaged after delivery

• Failure to read product description before purchase

• Digital products or downloadable items (once delivered or accessed)

3. Replacement First Policy

Where possible, we will offer a replacement or repair instead of a refund. Refunds are issued only if replacement is unavailable.

4. Return Requirements

To qualify for a refund:

• Items must be unused and in original packaging.

• Customer is responsible for return shipping costs unless the item is defective or incorrect.

• Returns must be approved before shipping.

5. Processing Time

Once the returned item is received and inspected:

• Approved refunds will be processed within 5–10 business days.

• Refunds are issued to the original payment method only.

6. Shipping Costs

Original shipping fees are non-refundable unless the error was caused by us.

7. Policy Abuse

We reserve the right to refuse refunds or returns in cases of suspected abuse, fraud, or excessive refund requests.

8. Contact

For refund requests, contact us at:
jugraj273@gmail.com
Prismo